Patient Terms and Conditions for the "Doctor at Home" App

These Terms and Conditions ("Terms") apply to the services ("Services") provided by The Doctor At Home mobile application ("Doctor at Home") and [Infowave].

Please read these Terms carefully before using The Doctor At Home App and Services.

1. Acceptance of Terms

By downloading, installing, or using the App, you acknowledge that you have read, understood, and agreed to comply with these Terms. If you do not agree with these Terms, do not use the App or Services.

1.1 Age Requirement: You must be at least 18 years old to use this App. By using the App, you confirm that you are 18 years of age or older.

2. Description of Services

This App connects patients with qualified healthcare professionals ("Doctors") for home visits. These services include:

• Scheduling home doctor visits.
• Communicating with doctors via the in-app messaging system or video calls (if applicable).
• Accessing and managing medical records through the App.
• Conducting Zoom or Google Meet consultations.
• Requesting prescription refills (if applicable and legally permitted).

Note: The Company does not provide medical advice. Doctors are independent professionals responsible for the medical advice and treatment they offer.

If required, after assessing the patient’s condition, the App also facilitates home pathology tests (e.g., blood and urine tests).

3. User Registration and Account

To use the App, you must register with a bank account. You agree to provide accurate, updated, and complete information during registration. You are responsible for maintaining the confidentiality of your account details and any activity under your account. Notify us immediately of unauthorized account use.

4. Patient Responsibilities

• Provide accurate and complete medical information to the doctor.
• Follow the doctor's instructions and treatment plan.
• Understand that home visits have some limitations compared to in-clinic consultations.
• Ensure timely payment for services (cash/online).
• Treat doctors with respect.

5. Doctor Responsibilities

• Doctors are independent contractors; the Company is not responsible for their actions.
• Doctors are responsible for providing professional medical advice and maintaining accurate medical records.
• Visiting doctors will prescribe medications, but patients are responsible for obtaining them.
• If there are complaints about a visiting doctor, report them immediately via message or phone.
• Through the App, patients can select specialist or super-specialist doctors based on their fees. Directly contacting doctors outside the App for visits violates company policy.

6. Fees and Payments

• You agree to pay the fees displayed in the App.
• Payment methods specified in the App apply.
• Fees may vary based on the doctor, consultation type, and other factors.
• Cancellation policies will be outlined in the App.
• If a scheduled doctor visit does not happen due to any reason, the amount will be refunded to your bank account within 24 hours.

7. Privacy and Data Security

• We collect and use personal information as per our Privacy Policy.
• We take reasonable measures to protect your data but cannot guarantee absolute security.
• Your health-related data will be handled according to applicable privacy laws.

8. Intellectual Property

The App and its content (text, graphics, images, software) are owned by the Company or its licensors.

You may not reproduce, distribute, or modify the App’s content without prior written permission.

9. Disclaimer of Warranties

• The App and Services are provided "as is" and "as available," without any warranties.
• We do not guarantee uninterrupted, error-free, or secure services.
• Information provided through the App is not guaranteed to be completely accurate or comprehensive.
• The Company does not guarantee the accuracy of medical advice provided by doctors.

10. Limitation of Liability

The Company is not liable for any direct, indirect, incidental, or punitive damages.

The Company's total liability for any claims related to these Terms will not exceed the amount you paid for the service.

11. Indemnification

You agree to indemnify and protect the Company, its officers, employees, and agents from any claims arising from your use of the App.

12. Termination

We may terminate your access to the App and Services at any time for any reason.

You can delete your account at any time through the App.

13. Changes to Terms

We may update these Terms periodically. Any significant changes will be notified via the App or other means.

Continuing to use the App after changes means you accept the updated Terms.

14. Contact Information

For any questions regarding these Terms, please contact us at thedoctorathome2@gmail.com.

15. Emergency Situations

In case of a medical emergency, call your local emergency services immediately. This App is not for emergency medical situations.

The Company does not send doctors for emergency or chronic patient care. If needed, contact a nearby hospital or admit the patient.

16. Prescriptions

Prescriptions will be provided based on the doctor's evaluation and in compliance with legal regulations. There is no guarantee of receiving a prescription.

17. Refunds

Refund will be credited to the same mode of payment within 10 days.

By using this App, you acknowledge that you have read and agreed to these Terms.